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Privacy policy

Privacy Policy

At Crownix® we are committed to protecting your privacy while you take care of your hair health. We specialize in advanced formulas to slow hair loss and restore density. This privacy policy describes how we collect, use, and protect the information you provide when you purchase our hair treatments, subscribe to our newsletter, or interact with our site www.crownix.us.

This Privacy Policy describes how Crownix (the "Site," "we," "us," "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on crownix.us (the "Site") or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means the user of the Services, whether you are a customer, website visitor, or another person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised version on the Site, update the "Last updated" date, and take any additional steps required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect (and have collected over the past 12 months) personal information from various sources. The information we obtain depends on how you interact with us.

In addition to the specific uses detailed below, we may use your information to:

  • Communicate with you.
  • Provide the Services.
  • Comply with legal obligations.
  • Enforce our Terms of Service.
  • Protect our rights, those of our users, and the security of the Services.

Personal Information We Collect

Information you provide directly:

  • Contact details: name, address, phone, email.
  • Order information: billing and shipping address, payment confirmation.
  • Account data: username, password, security questions.
  • Purchase information: products viewed, added to cart, or added to wishlist.
  • Support information: messages and data shared with our support team.

Some features may require you to provide information. Failing to do so may prevent you from accessing them.

Information collected through cookies:

We automatically collect certain data about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This data includes IP address, device type, browser, network connection, and interaction with the Site.

Third-party information:

We may also receive data from:

  • Technology providers (e.g., Shopify).
  • Payment processors (card, bank account, billing address).
  • Tracking platforms (pixels, SDKs, third-party cookies).

Information received will be handled in accordance with this Policy. We are not responsible for the accuracy of third-party data or their policies.

How We Use Your Information

  • Service provision: processing payments, shipping, returns, notifications, and account management.
  • Marketing and advertising: sending promotions by email, SMS, or mail, and displaying personalized ads.
  • Security and fraud prevention: detecting suspicious activity.
  • Communication and support: responding to inquiries and improving the Services.

Cookies

Like many websites, we use cookies to:

  • Remember preferences and actions.
  • Analyze and optimize the user experience.
  • Allow third parties to deliver relevant advertising.

You can block cookies in your browser, but some features may be affected.

Disclosure of Information

We may share your information with:

  • Service providers (IT, payments, shipping, support, analytics).
  • Affiliates and business partners.
  • Authorities, if required by law.
  • In the event of mergers, acquisitions, or corporate transactions.

User-Generated Content

If you post reviews or other content, it will be public and accessible. We do not control how third parties may use that information.

Third-Party Sites

Our Site may contain external links. We are not responsible for their privacy or security policies.

Children's Data

Our Services are not directed to minors, and we do not knowingly collect data from children.

Security and Retention

Although we use security measures, no protection is 100% foolproof. We retain your information for as long as necessary to:

  • Maintain your account.
  • Provide the Services.
  • Comply with legal obligations.

Your Rights

Depending on where you live, you may have the right to:

  • Access your data.
  • Request its deletion or correction.
  • Receive a copy (portability).
  • Restrict or withdraw consent.
  • Manage your communication preferences.

You will not be discriminated against for exercising your rights.

Complaints

If you wish to file a complaint about how we handle your data, please contact us. If you are not satisfied with our response, you may contact the data protection authority in your country.

International Users

We may transfer and process your information outside your country, including in the U.S., in compliance with legal mechanisms such as the EU Standard Contractual Clauses.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📧 contact@crownix.us

Address: 1603 Capitol Ave, Cheyenne, WY 82001, United States